Post-holiday shopping (and exchanging) stress

By Matt Weafer

The holiday season is over, but that doesn't mean you're finished shopping.

Now you have to return that sweater that's too large and that toy that your son already owns. And while you're there, you may as well check out the after-Christmas sales.

Anyone that's returned a gift at a department store after Christmas knows what to expect this season -- disgruntled customers waiting in the ridiculously long line of a disheveled customer service representative. Minutes tick by, fingers and knees cramp and someone forgot their receipt.

Here are some tips for managing post-holiday stress and after-Christmas sales:

• Check sales in the local newspaper before your trip so you know what to expect and can cut straight to items of interest;

• Start the day early — like any business day, the later in the afternoon, the longer the queue;

• Double check that you have your gift receipt or prepare to settle for the alternatives the store policies offer you; most stores will provide a store credit in the amount the item is worth the day of the return;

• Stay calm — don't take out any frustration on the sales clerk, unless of course they're rude for no reason; then feel free to roll your eyes, snap your fingers and stomp your foot;

• Make sure to check the fine print on receipts because some stores allow 60 to 90 days to return an item, but others may offer less;

• Keep clothing and shoes in original condition before returning: Avoid contact with smoke, don't wash them and definitely don't wear them;

• Electronics — movies, CDs, iPods, etc. — make sure they are in their original packaging or most stores will not accept a return or exchange;

• Leave tags on clothing; don't rip them off before trying them on;

Most importantly, maintain the holiday cheer. People may not be singing "Have a Holly, Jolly Christmas," anymore but that doesn't mean you can not have a holly, jolly Wednesday afternoon trip through the crowded mall.